Epicor Introduces New Agentic AI Stack to Transform ERP Workflows

Epicor has introduced a new agentic artificial intelligence (AI) stack designed to help businesses automate complex enterprise resource planning (ERP) workflows and improve operational decision-making. Announced on May 19, 2026, at Epicor Insights 2026 in Nashville, the latest innovations expand the company’s Epicor Prism platform with new AI development tools, intelligent agents and enterprise governance capabilities.

The announcement introduces three major components: Epicor Lux, Epicor Prism Agent Foundry and a new generation of Epicor Prism Agents. Together, these technologies provide businesses with tools to design, develop, customize and deploy AI agents that can perform tasks directly within ERP environments.

Unlike traditional AI assistants that primarily provide information or recommendations, Epicor’s agentic AI approach focuses on executing business activities while maintaining enterprise security, governance and human oversight.

Epicor Builds a Unified Agentic AI Stack

Epicor’s new AI architecture brings together three interconnected components designed to support the complete lifecycle of enterprise AI agents.

1. Epicor Lux: AI Design and Governance Framework

Epicor Lux is an agentic design system that establishes consistent standards for developing and managing AI agents. It provides a framework for agent interactions, security and user experience.

The technology is designed to help employees understand the context of AI-generated recommendations, evaluate potential consequences and maintain appropriate human involvement in business decisions.

2. Epicor Prism Agent Foundry: Custom AI Agent Development

Prism Agent Foundry provides a guided workspace where customers and implementation partners can build and customize industry-specific AI agents.

Organizations can use their own enterprise data to create agents that address specific operational requirements. The platform also supports workflow orchestration while maintaining Epicor’s existing enterprise identity, access and governance controls.

This flexibility allows businesses to develop AI solutions tailored to manufacturing, distribution, automotive and other supply chain-related operations.

3. Epicor Prism Agents: Intelligent ERP Workflow Execution

Epicor Prism Agents operate within ERP workflows to analyse information, support decisions and execute business activities.

These agents are designed to work with enterprise data, documents and operational processes, helping organizations reduce repetitive tasks and improve workflow efficiency.

New AI Agents Target Critical Business Operations

Alongside its AI development framework, Epicor introduced several new and forthcoming Prism Agents designed to address time-consuming business activities.

Some important examples include:

• MRP Log Agent: Analyses material requirements planning logs to explain why particular planning recommendations were generated.
• Freight Spend Agent: Combines ERP and shipping information to identify carrier discrepancies and reconcile freight costs.
• Reasoning Agent: Uses ERP information, documents and business context to help users move from answers towards appropriate actions.
• Quick Ship Tracking Agent: Provides shipment tracking information using purchase orders, sales orders or customer names.
• Quick Ship Freight Insight Agent: Analyses shipment volumes and carrier performance to support logistics decisions.
• EDI Agent: Helps users investigate electronic data interchange errors and monitor transaction status through natural language questions.
• Smart Data Capture Agent: Extracts and validates complex documents across accounts payable and compliance workflows.
• Prophet 21 Business Rules Agent: Allows users to create and modify business rules using natural language prompts while maintaining platform governance.

Epicor also revealed that more than 30 additional Prism Agents were in development, covering financial planning, compliance, invoicing, logistics and sustainability.

Headless ERP Enables AI-Powered Business Execution

Another important part of Epicor’s strategy is its move towards headless ERP architecture.

Traditional ERP applications typically require users to interact through established screens, menus and dashboards. Headless ERP separates business services from the traditional user interface, allowing other applications and AI agents to interact with ERP functionality through APIs.

Epicor is advancing API-first capabilities that allow Prism and customer-selected large language models to securely interact with ERP systems.

The company is also supporting emerging interoperability standards such as Model Context Protocol (MCP), helping organizations connect AI agents with business applications while maintaining enterprise security and access controls.

This approach gives companies greater flexibility to adopt new AI technologies without replacing their existing ERP infrastructure.

Business Benefits of Epicor’s Agentic AI Technology

The new agentic AI stack offers several potential advantages for manufacturing and distribution businesses:

1. Improved Operational Efficiency: Automates repetitive activities across procurement, logistics, finance and manufacturing.
2. Faster Decision-Making: Provides employees with relevant business information and AI-powered recommendations.
3. Reduced Manual Work: Helps streamline document processing, shipment tracking and reporting activities.
4. Better Supply Chain Visibility: Connects operational data to identify potential delays, cost discrepancies and workflow issues.
5. Custom AI Development: Allows businesses to create specialized agents based on their individual operational requirements.
6. Stronger Governance: Maintains enterprise security, access permissions and human oversight throughout AI-powered processes.

Epicor also highlighted the existing adoption of its Prism Knowledge Agent, which processes more than 70,000 requests per month across its Kinetic, Prophet 21 and Propello applications.

Conclusion

Epicor’s introduction of its agentic AI stack represents an important development in the evolution of ERP software. By combining Epicor Lux, Prism Agent Foundry and industry-specific AI agents, the company is helping organizations move beyond traditional ERP reporting towards intelligent workflow execution.

The integration of AI agents with ERP systems could transform how manufacturers and distributors manage procurement, inventory, logistics, finance and supply chain operations.

As enterprise AI adoption continues to grow, Epicor’s focus on industry-specific intelligence, customizable agents and enterprise governance positions its Prism platform as an important part of its broader Cognitive ERP strategy.