Epicor Adds Conveyance Solutions to Its ANZ Partner Programme
Epicor has expanded its Channel Partner Programme in Australia and New Zealand (ANZ) by welcoming Conveyance Solutions, a family-owned consultancy specialising in mid-market industrial distribution.
The partnership gives Epicor Prophet 21 customers across the region access to another specialist partner with extensive experience in distribution, change management and ERP adoption.
Conveyance Solutions works with industrial distributors across Australia, New Zealand and North America. The consultancy combines industry expertise with technology and change-management services, with a particular focus on Epicor Prophet 21 — an ERP platform designed for wholesale distribution businesses.
A Change-Led Approach to Prophet 21
Conveyance Solutions takes what it describes as a change-led, adoption-first approach to ERP projects. Rather than beginning with technology and configuration, the consultancy focuses first on how employees use systems and how businesses can successfully manage operational change.
The approach is particularly relevant for distributors looking to get greater value from their existing Prophet 21 investment. Alongside its ERP expertise, Conveyance has experience supporting AI and automation initiatives within distribution businesses.
Andrew Taylor, Principal at Conveyance Solutions, said Prophet 21 customers in the region need a partner that understands both their industry and the practical challenges involved in making change stick.
The company intends to bring its established approach to more customers across the ANZ market as part of the Epicor partner network.
Paul Flannery, Epicor’s Vice President of International Channel Sales, highlighted Conveyance’s distribution expertise and experience working with industrial businesses. The partnership is intended to help customers improve operational performance while creating a stronger platform for growth.
Understanding Epicor’s Partner Model
Partners play an important role in the Epicor ecosystem, supporting customers with software sales, implementation, consulting, extensions and ongoing services.
Epicor operates three main partner tracks: reseller, service and referral.
A reseller partner can manage the customer relationship across the full lifecycle, from selling and implementing the software through to ongoing maintenance.
A service partner provides consulting and implementation services, working alongside Epicor to deliver projects.
A referral partner, meanwhile, introduces customers to Epicor, with Epicor retaining responsibility for the sale, implementation and support.
For ERP buyers, understanding which model a partner operates under is important. It helps establish who is responsible for implementation, support and escalation before a project begins.
Epicor also provides partners with technical training and certification through Epicor Learning, while maintaining front-line support across its solutions. The company says it does not compete with its partners on sales, helping to maintain clearer responsibilities between Epicor and its channel network.
Its micro-vertical specialisation programme also enables customers to identify partners with experience in specific industries and market segments.
Why Partner Selection Matters for Prophet 21 Customers
The addition of Conveyance Solutions comes as Epicor continues to develop its Cognitive ERP strategy, which brings AI agents and automation into ERP workflows.
For distributors, the value of these capabilities will depend not only on the technology itself but also on how effectively employees adopt and use it.
That makes change management and user adoption increasingly important factors when selecting an ERP partner.
Businesses evaluating Prophet 21 partners should consider more than technical certifications. They should also ask:
- How does the partner measure user adoption after go-live?
- What experience does it have within the distribution sector?
- Which Epicor partner track does it operate under?
- Who is responsible for ongoing support and issue escalation?
- What experience does the partner have with AI and automation projects?
- Can it provide relevant customer references within the same industry?
What This Means for ERP Teams
Adoption should be part of the partner evaluation. A technically successful ERP implementation can still deliver limited value if employees do not use the system effectively. Partners with strong change-management capabilities can help businesses turn new functionality into measurable operational improvements.
Support responsibilities need to be clear. Epicor’s different partner models determine who manages sales, implementation and ongoing support. Customers should establish these responsibilities before signing an agreement.
Industry expertise remains important. Distribution businesses have specific requirements around inventory, purchasing, warehousing, order management and financial processes. A partner with direct experience in the sector can bring practical knowledge that goes beyond technical ERP expertise.
For Prophet 21 customers across Australia and New Zealand, the addition of Conveyance Solutions gives businesses another option when looking for specialist ERP support, particularly where user adoption, distribution expertise and long-term operational change are priorities.